Empowering BFSI to deliver amazing CX.
Delight customers with seamless banking & support experiences. Use Simplify360’s AI-powered omnichannel CX & support platform to integrate all your communication channels under one roof and offer instant support, manage brand reputation, discover game-changing analytics and do more.
Trusted & Loved By Leading BFSI Players
Reinvent KYC verification with Live Video Chat
Make KYC verification less time-consuming and more authentic with Simplify360’s Live Video Chat solution. Connect with customers 1-on-1 via Live Video Chat and save valuable time for both agents and customers. Transform KYC verification into a seamless & secure experience with Simplify360.
Navigating BFSI CX challenges with unified solutions.
OMNICHANNEL SUPPORT
One-shared inbox for all your BFSI queries.
Be available to customers across their most preferred channels - integrate 35+ communication channels and respond to all BFSI-related queries from one place.
- Integrate WhatsApp, In-App Chat, Web, Social and more channels.
- Provide personalized support with access to conversation history.
- Seamless agent collaboration features for better support.
AI CHATBOT
Automate support with AI chatbots.
Deploy AI chatbots across multiple channels and automate support up to 90%. Be accessible to customers when they need you most.
- Implement AI chatbots for banking on the Web, Social and Mobile Apps.
- Route critical tickets to agents based on complexity, nature, keywords, etc.
- Leverage Generative AI for more humanized responses.
REVIEW MANAGEMENT
Enhance online reputation and get growing.
Take control of your online reputation by staying ahead of customers. Monitor & respond to customer reviews across 15+ channels from one place.
- Automate customer review responses using AI and pre-defined templates.
- Escalate high-priority reviews based on the nature of the review, keyword, sentiment, etc.
- Receive emails and SMS alerts for urgent priority cases - address reviews that need immediate attention on time.
LIVE VIDEO CHAT
Live video chat more personalized experiences.
Make BFSI support more personal with live video chat. Go beyond tickets & emails and deliver modern CX with live video chat.
- Make KYC verification more authentic and less time consuming.
- Verify identity in real-time to avoid fraudulent practices - make banking more safe.
- Provide more personalized support for complex issues and win customer loyalty.
Bank of Baroda x Simplify360
Bank of Baroda expanded its communication portfolio and offered more personalized support experiences while achieving industry-low FRTs.
Build better better customer relationships at scale.
Get in touch with our superheroes over a 1-on-1 demo to know how Simplify360
can transform your BFSI CX.
Frequently Asked Questions
Implementing an omnichannel CX platform allows BFSI institutions to integrate various communication channels under one roof. This facilitates instant support, seamless brand reputation management and the opportunity to discover game-changing analytics & insights.
AI chatbots in the banking sector can handle day-to-day queries and route complex tickets to agents based on complexity. This enables agents to be more productive and decreases support costs by 30%.
Live video chat support in the BFSI sector can enable agents to provide more personalized support thus improving customer satisfaction and loyalty. Additionally, it can also be used for KYC verification in real-time making the process less time-consuming and more authentic.
SOCIAL SUITE
All-in-one social media suite.
Stay in the know of all your customers’ conversations across social media channels. Unlock game-changing insights and leverage them for business growth.