Deliver nextgen CX. Become the most-loved telecom company.❤️
Did you know the typical smartphone consumer takes 4.1 days and 2.2 attempts to interact with a telecommunications company?
Break all CX barriers and deliver exceptional support by empowering your agents with Simplify360’s telecommunications customer service platform.
Trusted & Loved by Top Telecommunication Companies
Automate service activation, bill payments and troubleshooting.
Deploy AI chatbots across Web, In-App and Social channels to promote self-service. Enable customers to resolve queries themselves and promote satisfaction & loyalty along the way!
Navigating Telecommunication CX challenges
with unified solutions.
OMNICHANNEL SUPPORT
Unify customer communication and support.
Switch to “One-Inbox” and manage all your customer communication like a PRO.
Enable support agents to view and respond to cross-channel customer queries from one place.
- Agents can monitor & respond to cross-channel queries from one shared inbox.
- Provide personalized support with access to customer conversation history.
- Features for seamless agent collaboration with internal reference notes & live ticket status.
AI CHATBOT
Make self-service seamless with AI chatbots.
Automate support up to 90% across channels and reduce support costs by 30%. Provide 24x7 self-service options and delight customers.
- Deploy AI bots across Web, WhatsApp, In-app chat and social platforms. Automate service on customers’ preferred channels.
- Take self-service to the next level with relevant articles & Generative AI embedded chatbots.
- Automate day-to-day customer queries like bill payments, service activation and package customization.
REVIEW MANAGEMENT
Take control of your online reputation.
Monitor & manage online reviews constantly to protect brand reputation.
- Integrate popular review channels and manage responses from one inbox.
- Automate review management with predefined templates and AI responses.
- Resolve high-priority reviews on time with intelligent routing capabilities and alerts.
LIVE VIDEO CHAT
Reinvent telecommunication CX with live video chat.
Stand apart from your competitors. Connect with customers over a 1-on-1 live video chat, deliver personalized CX and win them forever.
- Resolve technical support and troubleshooting issues effectively in real-time.
- Offer interactive live video product demonstrations and guide customers step-by-step to maximize product/service usage.
- Provide real-time guidance to on-site technicians when they encounter complex issues.
Globe Telecom x Simplify360
Globe Telecom handled 900,000+ social conversations and 700,000+ chat sessions while reducing 30% costs on support and agent training!
WorldLink Communications x Simplify360
WorldLink’s in-house support team of 15 agents handled more than 20,000 support tickets with a First Response Time of only 15 minutes.
Start scaling your telecommunication CX.
Save 1000+ hours for your support team while delivering amazing CX at every instance. Talk to our experts and learn how Simplify360 can enable you to transform your CX.
Frequently Asked Questions
An omnichannel CX platform allows telecommunication companies to bring all their communication channels under one roof. This enables agents to provide instant, personalized support, manage brand reputation across channels and the opportunity to discover game-changing analytics & insights.
AI chatbots in the telecommunication sector can handle day-to-day queries like service activation, package upgrades, and route complex tickets to agents based on complexity. With AI Chatbots, telecommunication businesses can automate up to 90% support across channels and decrease support costs by 30%.
Live video chat support in the telecommunications sector can enable agents to provide more personalized support thus improving customer satisfaction and loyalty. Field technicians with live video chat can get real-time assistance and support during client visits.
SOCIAL SUITE
Drive customer satisfaction with social media superpowers.